| Support:
Frequently Asked Questions
Below are answers to some of the most frequently asked questions
(FAQs) about SpamCat.
If you don't find the answer to your question here, please don't
hesitate to call us at (877) 596-5966 Option 2
and we will be happy to answer any question you may have.
FAQ: Current Users
| Q. |
I DON'T KNOW MY PASSWORD! How can I recover or reset my password to log into the SpamCat website?
|
| A. |
It's easy! Just click this link to have SpamCat send you an email, which will let you reset your password right away!
|
| Q. |
Some legitimate messages are being marked as spam, what should I do?
|
| A. |
In almost every case, this can be resolved by adding the sender to your
White List. Please read the FAQ on this page titled
How can I add email addresses
to the "White List"? to learn more about
White Lists.
If you have already added the sender to your
White List and the problem is still occurring on a regular
basis, please forward us some UNMODIFIED examples to the email
address that is shown on the warning message, and we'll do
our best to tweak the filters.
|
| Q. |
How can I add email addresses to the "White List"?
|
| A. |
It's easy! Just send an email message to the address you want White Listed,
and SpamCat will automatically learn to trust future messages
coming back to you from that address. White List addresses
are not forever, they will eventually expire. However, people
you email regularly will constantly be refreshed on the
list. The only addresses you ever need to worry about expiring
from the White List are those ones you rarely ever send
email to. If they do expire, just send them another message,
and they'll be right back on the list!
IMPORTANT NOTE: For best results, do NOT use the
"reply" button on your browser to add email addresses
to your White List. Frequently the FROM address of a message
is different from the REPLY-TO address, which means you'll
be adding the wrong address to your White List. Instead,
copy the email address shown in the original message, then
paste that into a new message to send out. That will correctly
add the right email address(es) to your White List.
IMPORTANT NOTE: The White List function will NOT
work if you cannot have your outbound email sent via the
SpamCat servers. If your mail server or ISP mail-hosting
provider cannot or will not configure their servers to send
your domain's outbound email through SpamCat, you will either
need to switch to a host who can route your mail to us,
or simply do without the benefit of the White List. If you
prefer, we can also provide you with full service email
hosting that will enable you to enjoy the benefits of the
White List, and possibly save some money by consolidating
your hosting services. Contact us at (877) 596-5966 for
more information. |
| Q. |
Some spam is still slipping through unmarked, what should I do?
|
| A. |
Those pesky spammers are always trying to figure out new ways to sneak
past our technology! SpamCat can never be absolutely perfect,
but it can't stop us from trying! Please forward us some UNMODIFIED
examples to the email address that is shown on the warning
messages you normally receive, and we'll do our best to tweak
the filters!
|
| Q. |
How do I login to check my email?
|
| A. |
See the FAQ titled "How many email addresses are included with SpamCat?"
|
| Q. |
Can I see statistics and recover messages blocked by SpamCat?
|
| A. |
Yes! Simply click the Member Tools link in the main navigation menu and then login.
If you don't already have a login profile, or if you have forgotten your password, simply follow the link provided on
the login page to create a new profile or to recover your password.
|
| Q. |
Can I get detailed statistics reports for my company?
|
| A. |
These features are coming soon!
|
| Q. |
What happens if I go over my monthly transfer limit?
|
| A. |
You will never experience an interruption of service for
exceeding your transfer limit. Any data transfer that is in
excess of your monthly transfer limit will appear as a separate
line item on your next month's bill. It's as simple as that!
And at only pennies per megabyte (MB), it's cheap too!
|
FAQ: New Users
| Q. |
How does SpamCat work?
|
| A. |
Detailed information on how SpamCat works is provided on another page on this site titled How SpamCat Works. Click Here to learn more about how SpamCat works.
|
| Q. |
How much does SpamCat cost?
|
| A. |
SpamCat plans start at only $14.99 per month! Click Here to learn
more about our pricing structures.
|
| Q. |
How many email addresses are included with SpamCat?
|
| A. |
SpamCat is not a mail-hosting service, it is a mail-filtering
service. Therefore, SpamCat does not come with ANY email accounts.
However, SpamCat will protect an UNLIMITED number of email
accounts in any domain that it protects. If you have your
own corporate mail server, or if you have an exisiting web
host, you can continue to use them. Or, if you prefer, we
can provide you with full service email hosting if you need
it. Contact us at (877) 596-5966 for more information.
|
| Q. |
Do I have to change ISPs?
|
| A. |
Usually No, but you do need to have your own domain name. See the FAQ on this page titled
Do I need to have my own domain name (such as xyz.com)? for more information.
|
| Q. |
Do I need to have my own domain name (such as xyz.com)?
|
| A. |
Yes. SpamCat cannot filter email for any domains you do
not control, such as AOL, EarthLink, Comcast, etc. If you
don't already have your own domain name, we can help you register
one for a lot less than you would pay to do it directly with
Network Solutions!
|
| Q. |
Can SpamCat deliver all messages coming to my domain to
a single email address?
|
| A. |
Yes! If you are a small company, and prefer to have all
of your filtered email delivered to one email address (such
as your ISP email address), we can certainly do that. Be sure
to read the FAQ on this page titled How
can I add email addresses to the "White List"?
for important information that may apply to you.
|
| Q. |
Can incoming messages sent to one domain be delivered to another domain?
|
| A. |
Yes! SpamCat can convert an unlimited number of domains.
For example, if you owned two or more domains, SpamCat could
accept mail from all of your domains, and deliver them to
just one, allowing you to simplify your employees' email experience.
Of course, you can mix and match with SpamCat too! You can
have different domains converting to different other domains,
or have domains that pass straight through, and in virtually
any combination. The choice is yours!
|
| Q. |
We have our own mail server. Can we still use SpamCat?
|
| A. |
Absolutely! That's exactly what SpamCat is designed for.
If you don't have your own mail server, our Professional
Services Team can assist you in implementing one. Or,
if you prefer, we can provide you with full service email
hosting if you need it. Contact us at (877) 596-5966 for more
information.
|
FAQ: Mail Server Administrators
FAQ: Miscellaneous Questions
| Q. |
I received a Non Delivery Report or "Bounce"
from SpamCat for a message I never sent. What does it mean?
|
| A. |
This is the result of bad behavior from spammers and virus
writers, and unfortunately there is nothing anybody can currently
do about it. Virtually all email viruses and spammers disguise
or "spoof" the FROM address of the messages they
send. As a result, when a message is refused by SpamCat, the
bounce gets sent back to the wrong person - as the spammer
or virus writer had hoped it would. In the case of email viruses,
also known as "Worms", the virus will automatically
email itself to every email address it can find on the infected
workstation, and will randomly choose one of those addresses
as the spoofed FROM address for each message it sends. Therefore,
if you receive such a bounce from SpamCat it means that either
you, or someone who knows you, is infected with an email virus
and it is using your email address as the spoofed FROM address
for some of the infectious messages it is sending out. Since
SpamCat is the best product on the market to eliminate email
viruses before they reach corporate email servers, you will
receive a bounce for every such message intercepted by SpamCat.
|
| Q. |
Is there a Reseller or Referral program?
|
| A. |
Yes. Please contact us at (877) 596-5966 for more information.
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