SpamCat - Making eMail Productive Again Home > Support
(877) 596-5966
Home Features & Benefits How SpamCat Works Pricing ROI Calculator Support User Login

Support: Frequently Asked Questions

Below are answers to some of the most frequently asked questions (FAQs) about SpamCat.

If you don't find the answer to your question here, please don't hesitate to call us at (877) 596-5966 Option 2 and we will be happy to answer any question you may have.

 View all answers

FAQ: Current Users

Q. I DON'T KNOW MY PASSWORD! How can I recover or reset my password to log into the SpamCat website?
A. It's easy! Just click this link to have SpamCat send you an email, which will let you reset your password right away!
Q. Some legitimate messages are being marked as spam, what should I do?
A. In almost every case, this can be resolved by adding the sender to your White List. Please read the FAQ on this page titled How can I add email addresses to the "White List"? to learn more about White Lists.
If you have already added the sender to your White List and the problem is still occurring on a regular basis, please forward us some UNMODIFIED examples to the email address that is shown on the warning message, and we'll do our best to tweak the filters.
Q. How can I add email addresses to the "White List"?
A.

It's easy! Just send an email message to the address you want White Listed, and SpamCat will automatically learn to trust future messages coming back to you from that address. White List addresses are not forever, they will eventually expire. However, people you email regularly will constantly be refreshed on the list. The only addresses you ever need to worry about expiring from the White List are those ones you rarely ever send email to. If they do expire, just send them another message, and they'll be right back on the list!

IMPORTANT NOTE: For best results, do NOT use the "reply" button on your browser to add email addresses to your White List. Frequently the FROM address of a message is different from the REPLY-TO address, which means you'll be adding the wrong address to your White List. Instead, copy the email address shown in the original message, then paste that into a new message to send out. That will correctly add the right email address(es) to your White List.

IMPORTANT NOTE: The White List function will NOT work if you cannot have your outbound email sent via the SpamCat servers. If your mail server or ISP mail-hosting provider cannot or will not configure their servers to send your domain's outbound email through SpamCat, you will either need to switch to a host who can route your mail to us, or simply do without the benefit of the White List. If you prefer, we can also provide you with full service email hosting that will enable you to enjoy the benefits of the White List, and possibly save some money by consolidating your hosting services. Contact us at (877) 596-5966 for more information.

Q. Some spam is still slipping through unmarked, what should I do?
A. Those pesky spammers are always trying to figure out new ways to sneak past our technology! SpamCat can never be absolutely perfect, but it can't stop us from trying! Please forward us some UNMODIFIED examples to the email address that is shown on the warning messages you normally receive, and we'll do our best to tweak the filters!
Q. How do I login to check my email?
A. See the FAQ titled "How many email addresses are included with SpamCat?"
Q. Can I see statistics and recover messages blocked by SpamCat?
A. Yes! Simply click the Member Tools link in the main navigation menu and then login. If you don't already have a login profile, or if you have forgotten your password, simply follow the link provided on the login page to create a new profile or to recover your password.
Q. Can I get detailed statistics reports for my company?
A. These features are coming soon!
Q. What happens if I go over my monthly transfer limit?
A. You will never experience an interruption of service for exceeding your transfer limit. Any data transfer that is in excess of your monthly transfer limit will appear as a separate line item on your next month's bill. It's as simple as that! And at only pennies per megabyte (MB), it's cheap too!

FAQ: New Users

Q. How does SpamCat work?
A. Detailed information on how SpamCat works is provided on another page on this site titled How SpamCat Works. Click Here to learn more about how SpamCat works.
Q. How much does SpamCat cost?
A. SpamCat plans start at only $14.99 per month! Click Here to learn more about our pricing structures.
Q. How many email addresses are included with SpamCat?
A. SpamCat is not a mail-hosting service, it is a mail-filtering service. Therefore, SpamCat does not come with ANY email accounts. However, SpamCat will protect an UNLIMITED number of email accounts in any domain that it protects. If you have your own corporate mail server, or if you have an exisiting web host, you can continue to use them. Or, if you prefer, we can provide you with full service email hosting if you need it. Contact us at (877) 596-5966 for more information.
Q. Do I have to change ISPs?
A. Usually No, but you do need to have your own domain name. See the FAQ on this page titled Do I need to have my own domain name (such as xyz.com)? for more information.
Q. Do I need to have my own domain name (such as xyz.com)?
A. Yes. SpamCat cannot filter email for any domains you do not control, such as AOL, EarthLink, Comcast, etc. If you don't already have your own domain name, we can help you register one for a lot less than you would pay to do it directly with Network Solutions!
Q. Can SpamCat deliver all messages coming to my domain to a single email address?
A. Yes! If you are a small company, and prefer to have all of your filtered email delivered to one email address (such as your ISP email address), we can certainly do that. Be sure to read the FAQ on this page titled How can I add email addresses to the "White List"? for important information that may apply to you.
Q. Can incoming messages sent to one domain be delivered to another domain?
A. Yes! SpamCat can convert an unlimited number of domains. For example, if you owned two or more domains, SpamCat could accept mail from all of your domains, and deliver them to just one, allowing you to simplify your employees' email experience. Of course, you can mix and match with SpamCat too! You can have different domains converting to different other domains, or have domains that pass straight through, and in virtually any combination. The choice is yours!
Q. We have our own mail server. Can we still use SpamCat?
A. Absolutely! That's exactly what SpamCat is designed for. If you don't have your own mail server, our Professional Services Team can assist you in implementing one. Or, if you prefer, we can provide you with full service email hosting if you need it. Contact us at (877) 596-5966 for more information.

FAQ: Mail Server Administrators

Q. How do I configure my DNS MX records?
A. To ensure proper INBOUND email delivery FROM the internet TO your protected domains via SpamCat, you will need to configure two, equal priority DNS MX records for each of your protected domain names, pointing to: "mx01.spamcat.net" and "mx02.spamcat.net"

Sample DNS MX records:
  @  MX 10 mx01.spamcat.net.
  @  MX 10 mx02.spamcat.net.
Q. How do I configure a DNS SPF record?
A. We strongly recommend that all mail administrators define a Sender Policy Framework record for each mail sending domain name, by adding an SPF record to each authoritative DNS zone. For more information about SPF, please visit http://www.openspf.org.

Sample DNS SPF record:
  @  TXT ( "v=spf1 a mx include:spamcat.net ~all" )
Q. How do I configure my Exchange 2007/2010 Servers?
A. Click here to view the article titled "How to configure Exchange 2007/2010 for use with SpamCat".
Q. How do I configure my Exchange 2003 Servers?
A. Click here to view the article titled "How to configure Exchange 2003 for use with SpamCat".
Q. How do I configure my Exchange 2000 Servers?
A. Click here to view the article titled "How to configure Exchange 2000 for use with SpamCat".

FAQ: Miscellaneous Questions

Q. I received a Non Delivery Report or "Bounce" from SpamCat for a message I never sent. What does it mean?
A. This is the result of bad behavior from spammers and virus writers, and unfortunately there is nothing anybody can currently do about it. Virtually all email viruses and spammers disguise or "spoof" the FROM address of the messages they send. As a result, when a message is refused by SpamCat, the bounce gets sent back to the wrong person - as the spammer or virus writer had hoped it would. In the case of email viruses, also known as "Worms", the virus will automatically email itself to every email address it can find on the infected workstation, and will randomly choose one of those addresses as the spoofed FROM address for each message it sends. Therefore, if you receive such a bounce from SpamCat it means that either you, or someone who knows you, is infected with an email virus and it is using your email address as the spoofed FROM address for some of the infectious messages it is sending out. Since SpamCat is the best product on the market to eliminate email viruses before they reach corporate email servers, you will receive a bounce for every such message intercepted by SpamCat.
Q. Is there a Reseller or Referral program?
A. Yes. Please contact us at (877) 596-5966 for more information.

 

© 2004-2017 SpamCat - A Lyon Technical Services Company - (877) 596-5966